Grocery & Retail Employment Training

This course, customized to your agency’s needs, will prepare participants for management careers in the customer service, grocery, and retail fields.

Participants will learn essentials for the service industry and how to make every interaction with customers positive. Students will develop skills for ways to understand customer needs, project a positive customer service image and brand. Participants will learn how to customize their communication style to create outstanding customer relations.

This course is classroom-based. Successful completers of the class will have the opportunity to interview with Big Box retailers and Grocery Retailers such as Mariano’s, Pete’s Fresh Market and Wal Mart who need the skills of graduates. Students will also earn the Manage First Customer Service Training, Serv Safe, and Bassett certifications to market their skills to employers in the service industry.

During the customized program, participants will learn all the skills necessary to be successful in the grocery or retail industries. They will develop professional language and communication skills, positive coworker relationships, successful conflict resolution, industry-specific customer service skills, self esteem through personal branding exercises, grocery specific skills such as bagging and stocking shelves and food product recognition.

Applicants will qualify for the following positions within the retail industry:

  • Assistant Managers
  • Kitchen Managers
  • Cashiers
  • Deli Clerks or Supervisors
  • Bakers
  • Cake Decorators
  • Foodservice Clerks
  • Meat and Seafood Clerks
  • Stock Clerks
  • Customer Service Clerks
  • Produce or Floral Clerks
  • Wine and Spirits Team Members

The following licenses and nationally recognized certifications will be issued during the course of training:

  • ServSafe Certification, issued through the Illinois Restaurant Association and the National Restaurant
  • Association Educational Foundation (NRAEF)
  • City of Chicago Sanitation License, issued through the Chicago Department of Public Health (CDPH)
  • Manage First Customer Service (Illinois Restaurant Association)
  • BASSET Certification – issued through the National Restaurant Association Educational Foundation (NRAEF)
  • Kenexa ProveIt! Customer Service Assessment

Requirements: Must be able to speak, read, and write English.

Cost: Contact Us

Equal Employment Opportunity Policy: Educational Advantage, Inc. is an equal opportunity service provider and in accordance with applicable law does not discriminate against any person because of race, color, creed, religion, sex, national origin, handicap, disability, marital status, age or any other characteristic protected by law. This nondiscrimination policy will apply to all services provided for training purposes and job placement services. The company also reasonably accommodates individuals with handicaps, disabilities and bona fide religious beliefs.

We specialize in workforce development programs for the following industries:


Call Centers
Grocery Stores
Retail Outlets
Banquet Facilities
Catering Businesses
Environmental Services
Hotel and Convention Centers
Minority and Female Owned Businesses
Nonprofit Organizations
Property Development and Management
Retail and Wholesale Operations