ManageFirst™ Customer Service Training

Created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a customer service professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Customer Service training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success.

ManageFirst™ Manager Training

This text focuses on Hospitality Management and Restaurant Management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.  Similar to the ManageFirst Customer Service Training, however, the Manager training focuses heavily on Management level comprehension to run a successful and profitable foodservice operation.

The ManageFirst Program, created by the National Restaurant Association Educational Foundation (NRAEF) and managed nationally by National Restaurant Association Solutions, is a management development program that equips students with the key competencies they need to begin or advance their management careers in our demanding industry. ManageFirst has been adopted by more than 350 colleges and universities and in a variety of restaurant and foodservice companies.

A competency-based program created with input from industry leaders.

The ManageFirst Program was created to address the needs voiced by industry members and educators. To ensure the  program topics were on target, the NRA worked with more than 400 academics, operators, trainers, hiring managers and executives to conduct an 18-month Job Task Analysis and identify the competencies essential to a manager’s success.

The ManageFirst Program™ is relevant, comprehensive and flexible.

The program is easy to implement in a variety of settings. Program components include textbooks covering 10 key topics, corresponding exams and certificates, and ManageFirst Professional® credential (MFP™), which demonstrates a mastery of competencies to future employers.